Faulty or damaged on arrival
If an item does not work or arrives damaged, contact us within 7 days of delivery. After we check the item, we will repair or replace it, or refund you if a replacement is not available.
Wrong item
If we sent the wrong item, contact us within 7 days of delivery. We will arrange the exchange and cover the delivery cost.
Changed your mind
Unopened items in their original sealed packaging can be returned within 7 days of delivery. The item must be unused and complete with all accessories and documents. The return delivery cost is paid by the customer.
For hygiene and licensing reasons we cannot accept change-of-mind returns of opened software and licence keys, earphones and in-ear headsets, printer ink and toner, or items made or configured to order.
How to return an item
- Contact us at info@bytewell.lk or on WhatsApp 075 225 1516 with your order number and the reason.
- We will tell you how to send the item back.
- Pack the item securely with its original box, accessories and invoice.
Refunds
- Card payments are refunded to the same card.
- Cash on delivery and bank transfer payments are refunded by bank transfer to your account.
- Refunds are made within 7 working days after we receive and check the item. Your bank may take a few extra days to show the money.
This policy does not affect your rights under Sri Lankan consumer law. Problems that appear after the first 7 days are covered by the product's warranty – see our Warranty Policy.